Shipping policy

PROCESSING TIME

All items are made to order. Please allow 5–7 business days for production before your order ships. Processing time does not include weekends, holidays, or shipping transit time.

SHIPPING RATES

Shipping charges are calculated at checkout based on the size, weight, and destination of your order. Customers are responsible for all shipping costs.

TRACKING

Once your order ships, you will receive an email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

LOCAL PICKUP

Local pickup is available in Visalia, California. You will receive a notification when your order is ready, along with pickup instructions and the pickup location. Please do not arrive before receiving confirmation that your order is ready.

INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. CB Threads Co. is not responsible for orders delivered to an incorrect address provided during checkout. Additional shipping charges may apply if an order must be shipped again.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been accepted by the shipping carrier, CB Threads Co. is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered. Please contact the shipping carrier directly using your tracking number to file a claim.

DAMAGED ORDERS

If your order arrives damaged, please contact us within 3 days of delivery and include clear photos of the item and packaging. We will review the issue and provide assistance when appropriate.

Please contact CB Threads Co. with any questions regarding your order.